Customer Service

Over 95% of our orders ship within 24 business hours via FedEx ground. Shipping times can vary depending on the product. For most standard items, your products are sent from our location in Washington state. Please refer to the chart below for approximated shipping times. If your item is oversized or overweight, we may be required to ship it by truck.

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

If the product isn’t defective, but you change your mind, we will still accept returns on stock items. For custom orders we can’t accept returns, nor can we accept order cancellations after we have cut the netting. Stock items must be returned to us within 15 days and the product must be unused. We will reimburse you for the price you paid minus a nominal 15% restocking charge. Naturally, we don’t reimburse you for your shipping charges. For more information, please visit our Warranties & Returns Page.

Orders can be placed through the website or by phone with one of our sales staff. To speak to someone from our custom sales team, call (800) 459-2147.

We currently accept Visa, Mastercard, Amex, PayPal, Discover, Apple Pay, Amazon Pay, and checks. Prices are as seen on the website. If you are ordering for a school, we offer a 5% discount on the total price of the product you are purchasing. We do not offer a freight discount. For more information on our school discount, please see our schools page.

Your orders can be reviewed here if you have signed up for an account on our website. You can also email info@cnwnetting.com.